Inbox 0j k move
Deposit tracer
Paste what the customer sent. The desk searches every network PrimeXBT lists for deposits (Bitcoin, ERC-20, BEP-20, TRC-20, Solana, Arbitrum, Optimism), applies the confirmation counts from the help centre, and writes the reply and the finance escalation note.
Case details
Results appear here: onchain status, confirmations against PrimeXBT's stated rule, amount, token and recipient, then a verdict, a customer reply and a finance escalation note.
Position check
For "why was I liquidated" and "why was I charged" tickets. Instrument specs, margin tiers, fees and financing load live from PrimeXBT's public Fees and Conditions data; prices come from the same public stream primexbt.com shows. Liquidation rules are the help centre's.
Position
Ticket triage
Paste a customer email or chat. Deterministic keyword rules in the browser pick the category, then the desk lists what to check in order, what to ask, who owns the escalation, and drafts a reply with the matching help-centre article. Nothing leaves the browser.
Sample tickets
Shift log and FAQ
Record each ticket as it closes. Counts show what repeats on this shift, and the top category turns into a draft help-centre article built from the logged cases and the published rules. Saved in this browser only.
Log a ticket
Repeat issues this shift
Logged tickets
| Customer asked | Category | Channel | Outcome | Logged |
|---|
FAQ draft from the top category
Log a few tickets (or load the sample shift), then draft.
Sources
Every rule this desk applies, re-read from the live help centre, plus the full article index and the places where PrimeXBT's public pages disagree with each other.
Rules in use, checked against the live articles
Where public pages disagree
Help-centre index
Live data sources
| Data | Source |
|---|